1. You must use normal post or registered mail to send back the broken phones .(it is no custom problem and no need to pay tax .)
 Because we will have problem with EMS ,TNT ,FEDEX,DHL ,UPS.  If the package detained by custom ,or any tax need to pay .We cannot take resposibility . 
 
2. You must write the problem of phones clearly and write your email address . And remember the IMEII number of your phone.
So that we can solve the problem as soon as possible .If not , we only can wait you contact us then deal with it . 
 
3. When you received the package, please check it infront of the courier  .
 If anything missing ,you need to point out what is missing on the bill of air  . If not , we can not do anything for claim to the express company for you .

4.We will not take responsible for all lost or broken during the shipping  if you don't pay the insurence .  As well we can not take resposible for any  custom problem .
We can not control the custom in the world .Please cooperate the custom to pay the tax or provide the document .

III :Declaration of secrecy
We will keep your information security !
IV:Work time
Online time 8:30-23:00 Monday -Saturday (Chinese time ).

Warranty

1.You have one year warranty from you buy the goods. Any problem you can send back to repair . But not including the broken made yourself .     2.You should pay the postage back to me and back to you again . For old customer and reseller , if you have new order we can send the repaired phone with your new order in free .(free for less than 2pcs,if more than 2pcs ,you also should pay the more part )     3.The send back address : Name: Jian  Dai (DO NOT write it is company name) Address :RM506, 3Building , TianMian XinCun Futian District, 518026 Shenzhen– China city: shenzhen Phone: 86 13246750353 Post code:518026     Pay attention: DO NOT use the express like TNT,EMS,UPS,RPX,DHL.  ONLY NORMAL POST OR REGISTERED MAIL . If any problem with chinese custom ,we will not take any responsibility . Because china forbid import broken phone and checked very strict . 4.. You must write the problem of phones clearly and write your email address . And remember the IMEI number of your phone. So that we can solve the problem as soon as possible .If not , we only can wait you contact us then deal with it .  You'd better make a note write like this :   customer : order number (if have): email address: phone model : problem of phones: IMEI number : Tracking number: